Return & Refund policy

Awnlux strives to make our customers 100% satisfied with the awning and awning parts they’ve purchased from us.

If you are experiencing any shipping or product issues, or you’re feeling frustrated, then please send us an email. The Awnlux team will assist you right away.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

====================>> RETURN POLICY <<====================

60 Days Return

We can support a 60-day return after the delivery date to the shipping address. As below reason

1. Not satisfied with your order.
2. You've ordered the wrong size.                                                                

1.  Contact us at admin@awnlux.com for a return, Please kindly advise your reason for returning and attach your item packing picture
2.  Our after-sale service department will reply to you within 1-2 working days. 
3.  If your return is accepted, we’ll send you a return shipping address. Items sent back to us without first requesting a return will not be accepted.
4. After the goods are received, our warehouse will inspect within 2 working days.
5. Once the fabric is in good condition after inspection, we will arrange the refund within 3 working days.
6. A refund will be issued after the parcel has been returned to the warehouse. Meanwhile, if it is the customer's reason for return (not the product quality problem), we will charge related return fees. It is required by the warehouse and express, not ours.

• Notes:

1. To be eligible for a return, you must keep the item package in the same condition that you received, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
2. For warranty claims that are not related to product quality, the buyer should be responsible for the shipping cost
3. For warranty claims that are not related to product quality, we will refund the full cost of the product.
4. If the returned products do not meet the requirement above, the return may be rejected

Refund requests for the 60-day return policy expire 60 days after the warranty claim is made. For non-quality-related issues with expired warranties, returns will not be processed.

Awnlux Reasons for return 

• Wrong item

 We make item size labels on the package, Please inspect the item package when you receive the goods.

If you receive the wrong item, please kindly email admin@awnlux.com us with pictures, and then we will evaluate and exchange them for you soon.

• Damaged Package

All items are transported by international express, if you find the package is damaged or defective when you receive it, Please kindly take a photo and send us by mail at admin@awnlux.com. We will evaluate and exchange it for you soon.

• Damaged Items or Quality 

If the product is defective, please kindly email us at  admin@awnlux.com. For the fastest resolution, please contact us including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error displayed.

We’ll reply to you in 1-2 working days. We will use this information to help you with your order and eliminate errors in the future.

 Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

====================>> CANCELLATION <<=====================

1. Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet been shipped out, please kindly contact us via admin@awnlux.com  For the fastest resolution, please include your order number. Thanks!

2. Cancelling Shipped-out Order

If you are canceling orders when your parcel has already been shipped out or is on its way to the destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. We will refund your payment after deducting shipping costs and restocking fees. A refund will be issued as soon as the parcel begins to return. Meanwhile, if it is the customer's reason for return (not the product quality problem), we will charge related return fees. It is required by the warehouse and express, not ours.

========================>> WARRANTY <<=========================

 "Awnlux" Promises 1 Year warranty for all products, the warranty only covers manufacturing defects and does not cover Damage caused by accident, or personal reason for damage. 

In warranty, we can offer parts for you to replace. Please kindly send us the defect parts picture and your order No. Contact us via mail at admin@awnlux.com

For personal reasons of damage, we also would like to help you to solve the problem. Please kindly advise us of the damage reason, send us the defective parts picture and your order No. Contact us via mail at admin@awnlux.comat 

Our customer service team will contact you in 1 working day.