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Return & Refund policy

Awnlux strive to make our customers 100% satisfied with the awning and awning parts they’ve purchased from us.

If you are experiencing any shipping or products issue, or you’re feeling frustrated, then please send us an email. Awnlux team will assist you right away.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

====================>> RETURN POLICY <<====================

30 Days Return

We can support 30-days return after the delivery date to the shipping address. as below reason

  1. Not satisfied with your order.
  2. You've ordered  a wrong size.
  • How to return
  1.  Contact us at admin@awnlux.com for a return, Please kindly advise your reason to return and attached your item packing picture
  2.  Our after-sale service department will reply you within 1-2 working days. 
  3.  If your return is accepted, we’ll send you a return shipping address. Items sent back to us without first requesting a return will not be accepted.
  4. After goods received, our warehouse will do the inspect within 2 working days.
  5. Once the fabric in good condition after inspection, we will arrange the refund within 3 working days.
  • Notes:
  1. To be eligible for a return, your must keep the item package in the same condition that you received, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
  2. For warranty claims are not related to product quality, the buyer should be responsible for the shipping cost
  3. For warranty claims are not related to product quality, we will refund the full cost of the product.
  4. If the returned products does not meet the requirement above, the return maybe rejected

Refund requests for the 30-day return policy expire 30 days after the warranty claim is made. For non-quality-related issues with
expired warranties, returns will not be processed .

Awnlux Reasons for return 

  • Wrong item

 We make item size label on the package, Please inspect the item package when you received the goods.

If you receive the wrong item, please kindly email admin@awnlux.com to us with pictures, then we will evaluate and exchange for you soon.

  • Damaged Package

All item transport by international express, if you find the package is damaged or defective when you receive it, Please kindly take photo and send us by mail at admin@awnlux.com. we will evalute and exchange for you soon.

  • Damaged Items or Low Quality 

If the product is defective, please kindly email us to  admin@awnlux.com . For the fastest resolution, please contact us including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

We’ll reply you 1-2 working days. We will use this information to help you with your order, and eliminate errors in future.

 Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    ====================>> CANCELLATION <<=====================

    1. Cancelling Unshipped-out Orders

    If you are cancelling your order which has not yet to be shipped out, please kindly contact us via admin@awnlux.com  For the fastest resolution, please include your order number. Thanks!

    1. Cancelling Shipped-out Order

    If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs and restocking fee. Refund will be issued as soon as parcel begins to return. Meanwhile, if it is customer reason for return (not the product quality problem), we will charge related return fees. It is required by warehouse and express, not ours.

    ========================>> WARRANTY <<=========================

     "Awnlux" Promise 1 Year warranty for all products, the warranty only covers manufacturing defects and does not cover Damage caused by accident, or personal reason for damage. 

    In warranty, we can offer parts for you to replace. Please kindly send us the defect parts picture and your order No. Contact us via mail admin@awnlux.com

    For personal reason of damage, we also would like help you to solve the problem. Please kindly advise us the damage reason, send us the defect parts picture and your order No. Contact us via mail admin@awnlux.com

    Our customer service team will contact you in 1 working day.